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Solutions Empowerd by AIS

Academic and Instructional Services

Academic and Instructional Services

AIS assists the university in advancing and supporting excellence in:

  • Learning
  • Discovery
  • Engagement

AIS is committed to student success by working across the USU System—serving and supporting faculty, staff, and students wherever they are located—to advance USU’s capacity and reputation to build, deliver, and support academic excellence (teaching and learning), with a focus on quality, accessibility, and innovation. AIS supports a student’s journey, from their first point of contact with USU and forward, helping them achieve their higher education goals.

AIS is organized into three service areas:

Office of Admissions

Recruits, admits, and enrolls students who are the best fit for USU.

Registrar's Office

Assists in registration support, ensures accurate assessment and collection of tuition and fees, and maintains academic records.

Financial Aid Office

Makes higher education financially possible by navigating federal financial aid, such as grants, loans, and work-study.

Office of Special Programs

Administers USU’s statewide concurrent enrollment program, continuing education courses, as well as summer semester planning.

Scheduling Office

Supports university instructors and administrators to create and maintain high-quality learning environments, and produces eLearning courseware.

Student Marketing & Communication

Manages student and consumer-facing marketing and communications for USU-Online, Regional Campuses, USU Admissions, and USU Eastern.

Student Orientation & Transition

Provides all necessary support to ensure students transition to USU successfully. 

Office of Retention

Creates and offers campus leadership reliable data and student-focused programs to help students thrive academically, socially, and personally.

Academic Success Center / Student Support Services

Develops programs and services to support students in exploring their intellectual potential and achieving academic success.

Classroom & Media Production

Designs, installs, and maintains all Internet Video Conference (IVC) classrooms and conference rooms throughout the USU System. Works with faculty and staff to create educational and promotional content.

Center for Innovative Design & Instruction

Supports university instructors and administrators to create and maintain high-quality learning environments and produces eLearning courseware.

Teaching & Learning Technologies

Explores, develops, and supports innovations in the classroom and eLearning environments, building and maintaining USU’s teaching and learning ecosystem.


Provides an optimal online education to students by organizing course development, assessment, recruiting, and enrollment.

Academic Testing Services

Assists students and faculty through online materials and a testing system committed to the highest standard of academic integrity.

Disability Resource Center

Works with individuals, faculty, and staff to ensure students with disabilities can fully participate in university programs, services, and activities.